Providing the best customer service and experience is your ultimate goal, whether in a product-based or service-based industry. But who will help you provide the best customer service? Well, they are your biggest assets, your employees. But, if your employees are disengaged, do you think they will deliver the best results in terms of productivity and performance?
Today, we will discuss how engaged employees help deliver enhanced customer service at work. And to shed light on this topic, we have just the right person with us.
About the Speaker
Mr. Shep Hyken, CAO and Customer Service Expert at Shepard Presentations, LLC.
Shep is customer service and experience speaker and is an international leading authority on customer service, customer experience, and loyalty in business.
He is the NEW YORK TIMES & WALL STREET JOURNAL BESTSELLING AUTHOR of seven best-selling books that have made their presence in the New York Times, Wall Street Journal, USA Today, and more. Shep has worked with thousands of companies and organizations that want to build loyal relationships with their customers and employees.
Shep has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Connect with Shep on Linkedin
(02:40) Please brief us about yourself
(04:50) In a true sense, what is employee engagement according to you?
(06:45) How do engaged employees help deliver enhanced customer service?
(08:37) What are the ways to engage employees for an amazing customer experience?
(12:50) What is the definition of good customer service?
(15:55) What is the key to good customer service?
(18:54) Shep’s summary on this topic of engaged employees and customer service?