The 10 Secrets to Strong Communication Skills in the Workplace
The #1 criteria for advancement and promotion for professionals is the ability to communicate effectively. ~Ralph G. Nichols
The ability to communicate and connect is one of the vital reasons for workplace success. You may have all the technical skills or you may look very efficient in papers. But if you do not have good communication skills, it may become a roadblock in your growth.
It is the key skill for both the employers and employees to succeed professionally. Therefore, honing communication skills is a must for everyone's professional growth.
Here are the 10 Secrets to Strong Communication Skills in the Workplace
You never really understand a person until you consider things from his point of view… until you climb into his skin and walk around in it. ~To Kill a Mockingbird, Harper Lee
Empathy is in being sensibly understanding others keeping yourself in their shoes. It is vital for good communication in the workplace.
When you empathize with the person you are communicating with, you automatically become non-judgemental. This helps in the flow of communication. You attentively listen to the person and understand the problems or the situation from their perspective. This helps you to take a calculative action towards it without getting biased or misinterpreted.
Managers/Leaders who are more empathetic towards their employees are more successful.
2. Practice Active Listening:
Active listening is a conscious decision, a choice to actively listen to the speaker with respect and understanding without being judgemental.
In the workplace, the overflow communication often leads to ambiguity. When you actively listen and pay attention to the speaker, you keep the conversation clear and effective. The listening skills can vary from person to person. But the good part is that it is a skill and can be acquired with time and patience.
Active listening also helps you build trust, boost employee productivity, resolve conflicts and form healthy work relationships.
Related article: Active Listening; Its Importance in the Workplace
3. Emotional intelligence:
Did you know, emotional intelligence is ranked #1 in workplace skills?
Emotional Intelligence is the capability to identify, manage, evaluate and understand our own emotions and also of the people around us.
EI is, therefore, one of the most important communication skills you can develop. Some people are inherently more emotionally aware but those who lack this skill can develop it with time and practice.
Self-awareness, Self-Regulation, Empathy, and Social skills are the core features of emotional intelligence. Each of these helps you while communicating with others.
Related article: Understanding and Utilizing Emotional intelligence in the Workplace
Broad-mindedness or being approachable is a source of growth and acceptance. While communicating it is important for us to stay open-minded or else we become insistent of our own point of view. This brings ineffectiveness in the communication process. It is important to look at a situation in different perspectives and therefore hearing everyone’s opinion is very important in the workplace.
Try to enter into communications without having an agenda. Strong communications require an open mind and a commitment to understanding other people’s points of view. If you disagree with the people you are speaking to, try to reach a middle ground that benefits all parties.
When you show respect through communication, you create wonderful work relationships and make the most out of your work environment. Being respectful is the best way to put forward your views and ideas to your co-workers or managers.
Therefore, no matter who you are communicating with, be polite, have the courtesy, and kindness.
The other secret to strong communication skills in the workplace is confidence. Carry confidence on your sleeves while you communicate, make eye contact and ask questions when you are in doubt.
When you exhibit the signs of confidence, you are more trusted by your co-workers and managers.
Giving feedback is one of the important communication skills. Managers or supervisors with strong communication skills know its importance and give open constructive feedback.
Many do not know the effectiveness of giving the right feedback since they are not aware of giving it the right way. Exercising it and giving it effectively is a needed skill.
8. The Tone of Voice:
In any type of communication, make sure that you set the right tone. A friendly tone will encourage others to communicate with you.
A welcoming and friendly tone always catches our attention and its a great way to start any conversation or greet your co-worker at the weekend.
Strong communication is not only about saying the right thing; it is also about putting the messages with clarity.
The objective of communication is to understand and put across our ideas to obtain an outcome. When you are transparent and concisely put forward your thoughts, you make it easier for the other person to make out.
When you are not clear in your head, you would always create a room for confusion. Therefore bringing clarity in your thoughts and actions is a must.
10. Non-verbal communication:
‘Actions speak louder than words.’ And it really does when it comes to non-verbal communication. We speak through our vocals chords and it is limited to the language we speak, what we say or how we use our words.
In the workplace, there is a diverse set of people coming from different backgrounds. It is often not possible to converse with them if we do not share a common language. In such scenarios communicating more with our body language and tones is more effective than using words to express.
Also when verbal communication conflicts with non-verbal cues, people are more likely to interpret the true meaning through the non-verbal clues.
Non-verbal communication helps people to:
- Strengthen or transform what is said in words.
- Convey information about their emotional state.
- Define or strengthen the relationship between people.
- Provide feedback to the other person.
We all know the importance of strong communication skills in our lives and especially in our workplaces. I hope the above-mentioned points help to hone your communication skills and bring you more growth and success professionally.
You can comment and let us know if we have missed out on any key points and also can share your views and thoughts on the same.